Research hypotheses were analyzed using SPSS-26. The data was collected using a descriptive research approach using a quantitative-based correlational research design, and the research instruments used were adapted from several past studies. Data were collected from 210 respondents in Klang valley, Malaysia using a survey distributed through various online platforms. This study investigates the influence of three independent factors, service quality, accessibility and pricing, on customer satisfaction in the SME logistics industry during the COVID-19 pandemic in Klang Valley, Malaysia. The deadly covid-19 pandemic, which hit the world in December 2019, had many negative impacts on Malaysia's SME logistics Industry. In the end, it has been evident that SPSS is considered one of the most important and influential statistical tools for quantitative data analysis. The features and major advantages are portrayed in such a way that anyone can relate the tool with their research works. The most relevant ones have been talked about.
Different works of literature related to SPSS and social sciences have been discussed throughout the paper. This study expressed the arguments from personal experiences of using SPSS and what other SPSS users have described in various pieces of literature. It is necessary for researchers, especially new researchers to know the ins and outs of SPSS as to why they should use it. This paper includes the broader aspects of SPSS from its foundation as a statistical analysis tool to how it has advanced as a major choice for researchers from different fields of study. The purpose of this paper is to elaborate on the importance of the Statistical Package for the Social Sciences, widely known as SPSS in the field of social sciences as an effective tool for quantitative data analysis.
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